FAQS

  • Contact us and we will happily assess your needs and help you select an available therapist. We aim to respond to your enquiries within 48 hours. Email: hello@heartandmindpsychology.org

  • No. A referral from your doctor is not needed to do an assessment. To schedule your appointment, contact us here.

  • We usually allow 3 hours. You will be notified if your assessment will take longer.

  • No. You may wait in the waiting room or go for a coffee. You must be reachable via phone during the assessment.

  • Snacks and a drink.

  • We recommend not telling your child that they are doing a ‘test’ as they may experience performance anxiety. You could tell your child that they’re going to be meeting someone called a psychologist, and that we’re going to do some fun things like using iPads and playing with blocks and toys.

  • Generally, insurance plans do not cover psychological assessments. Please contact your insurance provider for the specifics of your plan.

  • Our team consists of registered and accredited psychologists.

  • Psychologists can work with you or your child to figure out what may be going on cognitively, behaviourally, and emotionally.

  • We aim for 3 weeks.

  • This means that the psychologist needs to retest in 2 years’ time to provide a full diagnosis, after remedial therapy or intensive tutoring has occurred.

  • No. Not if you do not meet the DSM-V criteria.

  • No. Please contact us if you have a query about the location of the assessment you are seeking.

  • Availabilities vary depending on the therapist, and we will do our best to accomodate your scheduling needs.

  • We accept plan managed and self-managed NDIS clients.

  • Our fees can be found here.

  • For assessments, a 10% booking deposit is required. Full payment for both assessments and therapy appointments is due on Mondays and Tuesdays each week, aligning with our administrative working days.

  • For cancellation within 48 hours of your appointment, we refund 50% of your fee.

    If you cancel your booking without rescheduling we will retain a $50 administration fee.

  • We are constantly trying to reduce our fees and believe heavily in accessibility to psychological services. Please contact us if you need an alternative payment arrangement.

  • We are located in Mascot, Parramatta, Riverstone, and Burwood NSW. To find our locations, click here.

  • The psychologist will schedule a feedback meeting to discuss any findings, recommendations, and to answer your questions.

  • Upon referral from your paediatrician or child psychiatrist for autism assessment, you are allowed up to 4 Medicare rebates by an eligible psychologist.

  • We will schedule these appointments on separate days. Please talk to your psychologist about fees.

  • We have an extensive library of evidence based and standardised assessments we select from. Some of these include WISC5, WIAT3, WAIS, WRAML2, PAI, CBRS.